A leading healthcare provider sought a secure, scalable Revenue Cycle Management (RCM) platform built on Microsoft Power Platform to support clinical operations and protect patient data. ProGems Consulting was engaged to lead the discovery and design phase—defining system architecture, data governance, user roles, and HIPAA compliance strategy. Designing for healthcare isn’t just about functionality—it’s about trust, precision, and compliance. At ProGems Consulting, we guided the client through a structured discovery phase, uncovering workflow gaps and aligning solution design with strict healthcare standards and data privacy laws.
- In-depth business process analysis of current RCM workflows
- HIPAA risk assessment and compliance mapping for Power Platform architecture
- Detailed wireframes and UX mockups for patient billing, claims, and appeals apps
- Security model design with Dataverse role-based access and audit logging
- Documentation of PowerApps, Power Automate, and Power BI use across RCM modules
- Management, operations, strategy, and growth businesses
- Develop solutions, and improve overall performance
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This foundational phase ensured every component of the future platform would meet operational needs, support scalability, and remain compliant with healthcare regulations. With clearly defined system requirements, the client is now ready to move forward into full development and deployment.
Web development in a powerful way is not just visual—it's strategic. This project highlights how strong discovery and design ensures long-term success, especially in mission-critical industries like healthcare.